• Terms & Conditions

GENERAL INFORMATION AND CONDITIONS


Booking Procedures

Please read our tour itinerary and conditions of travel as your booking is subject to the terms listed below. A contract is entered into once your travel agent or Axis Tours receives your deposit and we accept and confirm the booking. Please note that travel arrangements are not confirmed until stated so in writing by Axis Tours. Payment of any monies constitutes acceptance and understanding of Axis Tours ‘Terms & Conditions as laid out below, as listed on our website and in our pre travel documentation

Payments

For every tour, a per person advance deposit of 25% of the program price is required to secure the arrangements to Axis Tours, and will be your only obligation until 90 days prior to your departure date. For trips with other deposit and cancelation requirements, your Travel Consultant will inform you at time of booking. The balance of the cost must be paid 90 days before you travel. Payment should be made to Axis Tours in Orlando. If the final balance is not received on time, Axis Tours reserves the right to treat the booking as cancelled by you and to levy cancellation charges. If you book your travel 90 days or prior to departure, the full amount of your trip must be paid in order to confirm the booking.

Cancellation by You

Should you wish to cancel your travel arrangements, you must notify Axis Tours in writing. Please note that deposits are-refundable minus a per person administrative fee of $400 if the cancellation is received more than 91 days prior to departure. Please state the reason for cancellation as you may be covered by your insurance policy. For notification received within 90 days of departure, the following cancellation charges are applicable:

Days Before Departure Cancellation Charge
 90 days or longer $400 per person administrative fee (some exceptions apply, you will be notified at time of booking)
89 to 61 20% of total land program price
60 to 31 50% of total land program price
30 to Day of Departure 100% of total land program price

We cannot give any allowance or refund for meals, rooms, excursions, etc. that have not been consumed or utilized, when these services have been included in the price of the program. No refund can be made on lost, mislaid or destroyed travel tickets. Certain programs and holiday departure dates may have higher penalties for cancellation, your travel specialist will advise at time of booking. Any air tickets issued at any time are subject to the terms of the airline. To protect your l investment, we strongly recommend that you purchase full coverage travel insurance.

Alterations by You

If you request any amendments to your travel arrangements once your booking has been confirmed, an amendment fee of $150 per alteration will be charged. If you request any changes in services or accommodation, once commencement of travel, Axis Tours will do all possible to accommodate your request, however, any costs incurred due to such amendments, you will be liable for any cancellation/retention charges that may be levied for the previously booked service and for any costs incurred to secure revised arrangements.

Alterations Made to the Scheduled Program

Travel arrangements are planned and secured in advance and so changes in itinerary content may be unavoidable. These changes may be due to circumstances amounting to “force majeure” or reasons beyond ‘Axis Tours’ control. They could include but not limited to; delay in departure due to flight disruption, closure of a hotel, strikes, riots, natural occurrences, decisions by State Governments or Tourist Organizations that cause forced alterations to a planned itinerary, its duration, time spent in a city or requiring the need to remove a city or part of from the itinerary caused by a local occurrence or situation. In such cases, Axis Tours will offer comparable alternative arrangements. If any of the circumstances listed above occur during the course of the program, we reserve the right to alter the scheduled itinerary accordingly and compensation cannot be paid. We will make every reasonable effort to provide the booked arrangements but minor changes may occur. If changes are significant we shall where possible, inform you or your travel agent before your departure. Please note that Axis Tours cannot be held responsible for any price increases or surcharges caused by governmental action, additional taxes imposed, fluctuations in exchange rates, increases in scheduled airfare or increases in fuel surcharges should Axis Tours need to pass along these increases. Any increase in the original program price will be notified to you at least 91 days before departure. If you make your booking within 90 days of departure, the surcharge will be included in your invoice. Any surcharge will not exceed 10 percent of the listed program price. For scheduled group departures, it may be necessary to re-cost your program due to a low number of participants. You will be contacted 90 days prior to your departure date and advised should a supplementary fee apply. If all group members accept the increased cost the tour will operate as scheduled. However, if the supplement is not accepted by you then you will be entitled to a full refund of all monies paid or to transfer your deposit to a different program.

Trust Account Disclosure:

Florida law requires Surety bond for the Tour Operators and Air Travel sellers of travel to have a trust account Axis Tours have such a trust account.

Florida Department of Agriculture & Consumer Services:

Axis Tours had issued the License from Florida Department of Agriculture and Consumer Services. You, the passenger, may request reimbursement from FDACS if the Seller of Travel was registered and participating in the FDACS at the time of sale and the passenger is located in Florida at the time of payment.

Documentation Required For Travel: Passports, Visas and Your Responsibilities

All travelers require a passport with at least six months validity beyond completion of travel. The client accepts full responsibility for obtaining all travel documentation, including but not limited to passport, entry visa and permits prior to commencement of travel, and is solely responsible for any consequences resulting from missing or defective documentation. Any information or advice given by Axis Tours regarding visas, vaccinations, climate, what to pack, baggage, etc., is purely advisory and provided as a courtesy. Axis Tours is not responsible for any errors or omissions as to the information provided by third parties. Visas may be required to travel to your chosen destination and U.S. citizens should consult with the appropriate Consulates and Embassies. It is the responsibility of the individual traveler to secure the proper documentation prior to commencement of travel.

Travel Warnings

It is the responsibility of The Traveler to become informed about the most current travel advisories and warnings by referring to the U.S. State Department's travel website at www.travel.state.gov or by phone at 1-888-407-4747. In the event of an active State Department Travel Warning against travel to the specific destination location/s of the trip, should The Traveler still choose to travel, notwithstanding any travel advisory or warning, The Traveler assumes all risk of personal injury, death or property damage that may arise out of the events like those advised or warned against.

Tour Cost:

All quoted prices are based upon Air fares, tariffs and currency exchange rates at the time of printing and are subject to change at any time. Should the minimum number of 30 tour members not be reached, the right is reserved to increase the tour cost accordingly.

Tour Documents and Tickets

Final tour documents are mailed, provided we should receive full payment, within 7 weeks of departure.

What Your Land Program Price Includes:

  • Private arrival and departure airport transfers to and from your hotel
  • All planning, handling and operational charges
  • Accommodation as noted in itinerary, based on double occupancy
  • Privately guided sightseeing in air conditioned vehicle (exceptions may apply)
  • Services of Professional English-Speaking Guide(s) and/or Tour Escort as detailed in your itinerary
  • All entrance fees mentioned in itinerary
  • Meals as mentioned in itinerary.
  • International & Domestic air fares, unless otherwise stated.
  • Other inclusions as noted in your itinerary

What Your Land Price Excludes:

  • Meals other than those mentioned in itinerary
  • The cost of personal items such as laundry, phone call charges, drinks with meals or otherwise, other guest expenses, additional incidentals, etc.
  • Airport Security Charges if levied by any airport to cover the cost of security arrangements and payable locally and Airport Departure Taxes (if applicable)
  • Optional and additional sightseeing not included in itinerary
  • Cost of obtaining passports or required visas where necessary
  • Any fees associated with using air miles for your air travel
  • Transport between your home and home airport/port/station
  • Gratuities unless stated in "What Your Land Price Includes"
  • Travel Protection Insurance
  • Other inclusions if not noted under "Includes"

Baggage:

Each passenger is allowed one checked bag and one carry‐on. You will be responsible for paying to the airline any additional charges for additional checked baggage or overweight baggage (if excess weight is permitted). Axis Tours is not responsible for lost, damaged or stolen baggage.

Air Transportation

Air travel is in economy class on American carriers (or any other IATA carrier). Fares are based upon levels in effect at the time of issuing. Fares and flight schedules are subject to change without notice.

Travel Insurance

We strongly recommend that you have comprehensive travel insurance. Insurance may be purchased directly through Axis Tours and registration forms will be provided upon receipt of your deposit. Axis Tours acts only as an intermediary between you and the insurance provider and in no event shall Axis Tours be liable to any person or entity whatsoever for any direct, indirect, incidental, special, exemplary, compensatory, consequential, or punitive damages related to insurance coverage purchased.

Hotels:

Accommodations are based on double occupancy rooms. A limited number of single rooms are available at the supplement quoted and should be requested at the time of booking and single supplement will charge extra payments.

Axis Tours Limitation of Liability:

Except where otherwise stated in these Terms & Conditions, neither Axis Tours nor any Third Party Supplier can accept liability or pay compensation where our performance of our or our supplier's contractual obligations is affected by or you otherwise suffer any damage or loss as a result of force majeure. In these terms and conditions force majeure means any event which we / the supplier of the service(s) or the third party supplier could not, even with all due care, foresee or avoid. Such events may include but not be limited to; actual or threatened war, riot, civil strife, terrorist activity, industrial dispute, natural or nuclear disaster, adverse weather conditions, epidemics, fire, and all similar events outside the control of the party concerned.

Axis Tours makes arrangements with airlines, hotels and other independent parties to provide the travel services you purchase. We do not own or operate any of the accommodation, transport or other facilities used in connection with our programs. We therefore cannot accept liability for negligence of the staff of these organizations. These parties are independent suppliers over whom we have no direct control. Axis Tours is not liable in the event of any failure by any person or company to render any transportation, accommodation or other travel service to be provided on the journeys, or for expenses incurred due to delays caused by weather, strikes, war, civil disturbances, natural disasters, flight delays, government actions, mechanical failures or any acts of God. Axis Tours cannot assume any responsibility for flight delays, cancellations or missed connections and is not liable for any expenses or consequences resulting therefrom, and such expenses are to be borne by the traveler. When you travel with an airline the Conditions of Carriage of that airline will apply. These conditions are the subject of International Agreements and may limit or exclude liability. Your travel agent or airline can advise you of these conditions. The participant waives any claim against Axis Tours for any damage to, or loss of, property, or injury to, or death of, due to any act, or negligence of any airlines, surface transportation companies, hotels or any person rendering any of the services or accommodations included. Axis Tours cannot be held responsible for any claim, losses, damages for delay of baggage or other properties, inconvenience, loss of enjoyment, upset and disappointment, distress or frustrations, whether physical or mental, resulting from the act or omission of any party providing services.

The participant assumes and understands that all travel has inherent risk that may result in injury or death from participation in activities, including but not limited to, driving, hiking, walking, touring, visiting archeological sites, walking on uneven surfaces, riding on rough roads, rafting, boating, canoeing riding in helicopters, on trains, boats, swimming, surfing, horseback or camel riding, and any other activities. Participant knows and is familiar with the activities in their itinerary and is able to confirm that they meet the physical requirements to participate.

All services are subject to the laws of the countries in which these services are rendered. Venue for all claims or disputes shall be exclusively in Seminole County, Orlando, U.S.A., whose courts, using Florida Law, shall have exclusive jurisdiction. Damage claims against Axis Tours shall be limited to the value of the particular item in dispute and not for any incidental, consequential, or special damages. Axis Tours assumes no responsibility for representations made by others including, but not limited to, any employee of Axis Tours or independent travel agent. Payment for reservations on any Axis Tours travel arrangements shall constitute consent to all the provisions in the Booking Terms & Conditions published herein and is binding on all travel participants.